rebel Ballarat

To say that I am disgusted is an understatement. The staff are beyond rude and I will not be going back to this store for any reason. My teenage daughter and I walked in 20 minutes prior to closing. My daughter made her selections of clothing and went to try them on. Two female staff members were standing by the change room complaining about other staff and made no effort to greet or assist myself or my daughter. At exactly 5:00pm to the second one of the staff glares at me standing outside of the change rooms whilst my daughter is trying on the last garment and rudely tells me that they are now closed and to hurry up and that my daughter should not try on the last item. After my daughter had decided on the items to purchase I told her I would go and pay for them whilst she changes to speed up our purchace. I then went to the counter to pay and realised I had left the two gift cards in the car, which was parked right outside the of the store. My daughter came to meet me at the counter, after being called a brat by the ladies at the change rooms, and then quickly went to get the gift cards from the car. We were then met by yet another rude staff member who proceeded to roll her eyes and tell us that we were holding everyone up. We spent $194.95 within 24 minutes of being in your store with no help or assistance only rude arrogance from the staff. We finalised our purchace at 5:04pm, 4 minutes after you had closed. Seriously need to have a good hard look at your "team".

After a bad customer service experience with this store I visited again today and was assisted in the shoe department by Kyan. Kyan is an example of what a good customer service experience should be. Great product knowledge and was only too happy to assist. Nothing was too much trouble. A very positive shopping experience thanks to Kyan.